Ramen Shop Simulator customer reviews are a panel in the shop where you read what your customers think of you. They call out the things that hurt a shop directly — sticky floors, dirty bowls — and they report the good as well, such as being the best ramen around. Every review is written by an individual customer, and the score those reviews produce decides whether you get the rush hours.
Ramen Shop Simulator customer reviews: where to read them
The reviews live in a panel inside the shop, and each one is written per customer rather than being a single summary score. That means the panel is a list of individual opinions, and the useful thing about it is that it is specific: a customer will tell you which part of the bowl they did not like, and will name the state of the room.
Customers who order a ramen can also leave a comment on an individual ingredient inside the review. So a review is not only about the shop, it is about the contents of the bowl, and it may end with praise for the broth and a complaint about the egg.
The score inside a review and the score of a single bowl are two different numbers, and the one that belongs to the bowl is set before the customer ever sits down — the bowl rating guide covers how that one is decided.
What customers complain about
The complaints that recur are the ones you can act on the same evening:
- Sticky floors. The floor is swept with the broom, and the broom is the tool for the floor rather than the cloth.
- Dirty bowls. Cookware and glasses get dirty while they are used and have to be washed at the sink.
- A bowl they did not order. Serving egg ramen to somebody who wanted plain chicken ramen does not count towards the bowl objective, and the review says so.
The first two are both part of the closing routine, and the cleaning guide has the whole list including the trash run to the alley. The third one is a serving mistake rather than a cleaning one, and the serve customer orders guide covers how to check what was actually ordered.
Reviews decide your rush hours
This is the part that matters for the rest of the game. Your review score decides whether you get the rush hours: more customers come if your reviews are good enough. Rush hours are the periods of the day when a lot more customers want to eat, so a good run of reviews is what turns a quiet shop into a busy one.
That gives the reviews a second job beyond feedback. They are the input to the customer flow, which means a shop with bad reviews does not just feel bad, it earns less. The rush hours guide covers what the condition is and how the day is shaped, and the bowl rating guide covers the single number that sits behind an individual review.